The Office of Information Technology (OIT) service statements describe the common good services it provides, defines boundaries of such services, and identifies levels of service all users should expect. Portable document format (PDF) versions of those that have been drafted to date are linked below. A complete list of common good services also is available in PDF format. To view PDF files, you need Acrobat Reader software. Download it for no charge on the Adobe site.
Service Type | Service Statement Title | Date Last Modified |
|---|---|---|
Student, Faculty, and Staff Support | UMNAD is a centralized directory service used to manage networked computers and centralized file-storage resources across the University. Using UMNAD, individuals and units have access to centralized network file storage that complies with University security standards and is systematically backed up to reduce the risk of lost data. Active Directory joined workstations can also be maintained utilizing computer management services to inventory system components, catalog, distribute, and update software and report on a unit's computer deployment. | 8/6/2010 12:00 AM |
Infrastructure | Authentication is a verification process that substantiates a person's identity. Specific to information technology, authentication is the process of verifying the digital identity of the sender of an electronic communication, such as a request to log in to a system. | 12/1/2010 12:00 AM |
Student, Faculty, and Staff Support | OIT runs numerous Computer Labs across the University of Minnesota Twin Cities campus. The facilities, equipment, software, and other resources available are designed to offer a wide range of services and accommodate the diverse needs of the University community. | 12/1/2010 12:00 AM |
Student, Faculty, and Staff Support | OIT consultation services seeks to advance the thoughtful application of digital technologies at the University of Minnesota. Consultation services are available at no cost to faculty, staff, and students, as well as departments, colleges, units, and teams tasked to advance the work of the University. OIT consultants work with individuals or organizational units to identify and plan for opportunities and challenges created by digital technologies in order to meet research, teaching, engagement, administrative, and business needs. | 12/1/2010 12:00 AM |
Communications | OIT provides network services to thousands of customers and locations on campus. These services connect individuals and units to the Internet and to local network resources at the University. Availability of network services is critical to operations throughout the University. | 12/1/2010 12:00 AM |
Business Applications | The Data Warehouse is a centralized repository for enterprise data that is used by staff and faculty at all levels to support operational and management decision making. | 12/1/2010 12:00 AM |
Infrastructure | A directory service is a software application-or a set of applications-that stores and organizes information about a computer network's users and network resources, and that allows network administrators to manage users' access to those resources. Several methods are available for individuals and for applications to access data stored in the University's Central Authentication Hub, the X.500 directory. | 12/1/2010 12:00 AM |
Productivity Applications | The University of Minnesota provides common good Internet access, email accounts, and personal web space to all eligible students, staff, and faculty. Additional services are also available to individuals to help manage their email. Some of these services are provided by default; others require the user to opt in. | 12/1/2010 12:00 AM |
Productivity Applications | Enterprise Document Management System (PDF) The Office of Information Technology provides timely, cost-effective enterprise report archiving and delivery through the EDMS. EDMS delivers pre-defined enterprise system reports to users' desktops for viewing and printing. It is not meant to replace or compete with the University's Data Warehouse or web-reporting capabilities. | 12/1/2010 12:00 AM |
Student, Faculty, and Staff Support | OIT’s Faculty Development Services offers a variety of programs to support professional growth in the area of academic technology. Funding approval is required annually for some programs. Participation in programs may require approval from department chairs and/or college level administrators. | 8/6/2010 12:00 AM |
Productivity Applications | Google Apps for the University of Minnesota (PDF) The University has entered into an agreement with Google to make applications within the Google Apps for Education suite available to all faculty, staff, students (and alumni who have an affiliation with the University of Minnesota Alumni Association). The available applications include Gmail (email), Calendar, Docs, Sites, and Talk. | 12/1/2010 12:00 AM |
Business Applications | ImageNow is the University's comprehensive imaging and document management system. Documents can be scanned or captured in their native format such as Microsoft Office files. They can be linked with records automatically at scan time or manually in a single-click process. These documents can be routed automatically or manually depending on the needs and business processes of the department. They can be retrieved by simply launching the ImageNow application. | 12/1/2010 12:00 AM |
Business Applications | Moodle is open source course management software that enables instructors to create feature-rich course websites. | 12/1/2010 12:00 AM |
Productivity Applications | The NetFiles service provides safe and secure online file storage accessible via a web browser. Faculty, staff, and students can easily configure their workspaces to collaborate and share files with others. | 12/1/2010 12:00 AM |
Student, Faculty, and Staff Support | Research and Evaluation Services (PDF) OIT's Research and Evaluation (R&E) team explores the nature and effects of educational technology used at the University of Minnesota. R&E consultants provide, for no charge, advice and assistance to University instructors and support staff. | 12/1/2010 12:00 AM |
Student, Faculty, and Staff Support | The OIT Software License program strives to provide the University of Minnesota community with the most common and economical software options; aligning with the University's mission. The Software Licensing program can leverage high demand for specific software, by purchasing a University system-wide license, thereby saving University resources. | 12/1/2010 12:00 AM |
Infrastructure | The System Status web page is used to communicate the current operational status of various services supported by OIT and other units (e.g., Lyris' status appears on the System Status web page, but is supported by U Relations, not OIT). The web page is also used to announce scheduled maintenance for services and to communicate post-mortem analyses of outages. | 12/1/2010 12:00 AM |
Student, Faculty, and Staff Support | Technology Help (1-HELP) (PDF) The Service desk is your first point of contact for technology help. Contact by by phone, web, live chat or in person at Tech Stop. | 8/6/2010 12:00 AM |
Student, Faculty, and Staff Support | OIT provides technology training for students, faculty, and staff at the University of Minnesota. This service statement describes training options that are offered at no charge to the customer. | 12/1/2010 12:00 AM |
Business Applications | UM Reports (The Data Warehouse) is a centralized repository for enterprise data that is used by staff and faculty at all levels to support operational and management decision making. | 12/1/2010 12:00 AM |
Student, Faculty, and Staff Support | UMart is a web portal that sells technology products and services from various innovative technology vendors to University of Minnesota students, staff, faculty, and departments at discounted prices. It is also a place where University departments and colleges can sell goods and services to the general public. | 12/1/2010 12:00 AM |
Productivity Applications | UMCal is an enterprise-level, University-wide personal calendar management and scheduling system. UMCal can be used across various software platforms with a downloadable client or via a web browser. UMCal makes it easy for the University community to manage and share calendars for individuals and resources. | 12/1/2010 12:00 AM |
Productivity Applications | UMConnect is the University’s enterprise web communication and collaboration tool. UMConnect enables real-time web communication and collaboration through web conferences and webcasts and provides hosting for on-demand web presentations. | 12/1/2010 12:00 AM |
Productivity Applications | UMContent is the University of Minnesota's enterprise web content management system, and is available for use by all units. UMContent allows sophisticated web sites to be designed and maintained, yet simplifies content creation and management by non-technical users. | 12/1/2010 12:00 AM |
Productivity Applications | UMWiki is a service available to all members of the University of Minnesota community. A wiki is a website that allows users to directly edit and collaborate on content quickly and easily using a web browser. Using UMWiki, it is easy to create web pages, embed images, documents, and web links. Built-in revision tracking shows when changes were made, and by whom. | 12/1/2010 12:00 AM |
Student, Faculty, and Staff Support | OIT offers usability services to present design teams with the user's perspective on a software product's user interface. Usability Services offer consulting for usability evaluations, eye-tracking studies, accessibility reviews, terminology reviews, card sorts, and focus groups. | 12/1/2010 12:00 AM |
Communications | Minnesota campus. Availability of enhanced, or E911 services, a system that automatically associates a physical address with the calling party's telephone number. This system is critical for fire, life, and safety issues at the University. Availability of telephone voice services is also critical to operations throughout the University. | 12/1/2010 12:00 AM |
Business Applications | OIT provides a comprehensive, common good Web Hosting service for University of Minnesota units enabling them to post their own content online. Content is securely managed via separate servers by web developers from each local unit. Performance and web traffic is monitored carefully and continually by OIT staff to maintain high levels of quality and performance. | 12/1/2010 12:00 AM |
Business Applications | OIT provides the Blackboard Vista Enterprise application (WebVisa—formerly WebCT), course website space, services, and support to faculty, instructors, site designers, and students of for-credit PeopleSoft-registration-system courses on the Twin Cities campus and all coordinate campuses. In addition, OIT provides WebVista service and support for numerous non-credit and internal training courses. Please note: We will transition to Moodle as the sole course management system by August 2012. | 12/1/2010 12:00 AM |