Self/Peer Help Resources

• Students: reset your University Internet ID password.
• Instructors: see our educational technologies, spotlight issues, and exemplary projects pages.
• Log on to our online learning options.
• Search our knowledge base.
• See guides and forums on our systems support sites.
• Attend user and interest group events.

Faculty, staff, students, and alumni association  members can use self and peer help resources, most for no fee, to answer questions such as:

• How do I reset my University Internet ID password?
• What are and how do I use software and systems such as Gopher Messaging, Microsoft Office 2007, and Moodle?
• How do I set a vacation message on my e-mail account?
• How do I set up my computer or mobile device to access and use University systems such as e-mail and the wireless network?
• In UMContent, how do I pull the title from the metadata of a contributor file into a page as its title?

Instructors also can use them to answer questions such as:

• What technologies can I use to enhance my students' learning?
• How are my colleagues using technology to enhance learning, such as developing databases and data mashups or introducing technology into the large enrollment course?
• How do I access and start creating course content and activities with systems such as iTunes U, SafeAssign, and WebVista 4?
• What steps do I need to follow to enable students to access my WebVista course site?
• What educational technology issues are my colleagues discussing and how can I participate?