Contact Options and Hours

Our help staff can answer your general technology questions online, on the telephone, and in-person.

Live Online Help

• Chat online via .

Live Online Help is available for general computer questions about:

• accessing the Internet and central systems (including PeopleSoft and other University enterprise systems and WebVista and other educational technologies),
• e-mail,
• network connections,
• personal Web space,
• telephones,
• voicemail, and
• Web browsers.

This service does not handle password requests.

Telephone and E-mail Help

• Call (612) 301-4357 (1-HELP on campus).
• E-mail our staff.

 

Holiday season hours
 

November 26, 27, 28 - CLOSED
December 24, 25, 26 - CLOSED
Januray 1, 2 - CLOSED

Our technology help staff can answer questions about:

• accessing the Internet and central systems (including PeopleSoft and other University enterprise systems and WebVista and other educational technologies),
• e-mail,
• network connections,
• passwords,
• personal Web space,
• telephones,
• voicemail, and
• Web browsers.

Most support is free to the University community. Example questions include:

• I forgot my University Internet ID and password. What should I do?
• How do I set up my e-mail program to get my University e-mail?
• How do I access my EFS PeopleSoft financial system work?

More advanced help with using central University systems also is available from specialists who can answer questions submitted via e-mail or Web forms.

See the support staff e-mail addresses and links listed on our systems support sites.

In-Person Help

• Visit Tech Stop in 101 Coffman Memorial Union.

At Tech Stop, we can answer the same types of questions as above and also provide free services such as:

• Symantec AntiVirus installation and virus removal assistance
• Moodle, myU, WebVista, and wireless access troubleshooting
• e-mail client and application configuration
• driver updates

Software and hardware diagnostics and installation and other workstation support services also are available for a fee.

Related Services

The following technology help services are also available:

• Faculty Development Programs and Consultation Services
• Technology Training Services
• Twin Cities Campus Collegiate and Departmental Support; Coordinate Campus Support