• Students: reset your University Internet ID password.
• Log on to our online learning options.
• Search our knowledge base.
• See guides and forums on our systems support sites.
• Attend user and interest group events.

You can use self and peer help resources, most for no fee, to answer questions such as:

• How do I reset my University Internet ID password?
• What are and how do I use software and systems such as Gopher Messaging, Microsoft Office 2007, and Moodle?
• How do I set a vacation message on my email account?
• How do I set up my computer or mobile device to access and use University systems such as email and the wireless network?
• In UMContent, how do I pull the title from the metadata of a contributor file into a page as its title?

Contact the campus technology helpline:

• Chat online with the IT Service Management tool.
• Call (612) 301-4357 (on campus, dial 1-HELP).
• Visit Tech Stop for face-to-face help.
• Email help@umn.edu. Please note: Email is not the preferred method of communication as replies can take up to four business days. For faster service please call or chat online.

See the Technology Help page for details.

Our technology help staff can answer questions about accessing the Internet and central systems (including PeopleSoft and other University enterprise systems), email, network connections, passwords, personal Web space, telephones, voicemail, and Web browsers. Most support is free to the University community. Example questions include:

• I forgot my University Internet ID and password. What should I do?
• How do I set up my email program to get my University email?
• How do I access my EFS PeopleSoft financial system work?

At Tech Stop, we also provide free and fee-based services such as software and hardware diagnostics and installation and other workstation support services.

For more information, see our Technology Help and Tech Stop sites.

More advanced help with using central University systems also is available from specialists who can answer questions submitted via email or Web forms.

See the support staff email addresses and links listed on our systems support sites.

OIT Technology Training offers short, non-credit courses to faculty, staff, and students at no charge for a variety of applications.

• View the list of available online learning options on the Online List of Courses page.
• View the list of available hands-on, in-person classes on the In-Person List of Courses page .

Customize our Technology Training courses for your group, or partner with us to develop new training. For more information, see our Custom Courses and Partnerships page.

• Some units provide computer facilities for individuals in their units; see the Departmental Computer Labs page.
• Academic Health Center: see Information Systems.
• Academic Support Resources (ASR) PC and Desktop Support Unit: submit help questions to pchelp@asr.umn.edu
• College of Biological Sciences: see CBS Help Desk
• College of Design: see IT Department. Faculty and staff only: call 6-7760 or by email CDesHelp@umn.edu
• College of Food, Agricultural and Natural Resource Sciences: see Office of Information Technology or email cfans.help@umn.edu.
• College of Liberal Arts: see Office of Information Technology.
• Carlson School of Management: see Inside Carlson (authentication required).
• College of Science and Engineering: see Computers and Technology.
• Law School: see Technology: Inside the U of M Law School (authentication required).
• University Services: See Information Systems

Local technology help and support also is available to faculty, staff, and sometimes students in certain colleges and departments on the Twin Cities campus.

See the links at left or check with your unit administrative staff to see what local support options are available.

• Crookston: see Computer Help Desk.
• Duluth: see Information Technology Systems & Services Help Desk.
• Morris: see Computing Services.
• Rochester: see Information Technology Support Services Request Help.

Technology help and support also is available on the coordinate campuses.

See the links at left or check with your campus administrative staff to see what local support options are available.